WARRANTY & RETURNS
WHAT WARRANTY COMES WITH MY SYSTEM?
We offer a 1-Year Warranty designed to give you peace of mind and hassle-free support, including:
- Full Labour and Parts Coverage: Enjoy complete protection with no additional costs for repairs, parts, and diagnosis for the entire 1-year period.
- Lifetime Technical Support: Beyond the 1-year parts warranty, we continue to support you. If an issue arises beyond the warranty period, our team will make every effort to help diagnose the problem and suggest potential solutions, including component upgrades where applicable.
- Affordable Component Upgrades: Take advantage of our expert technicians and low-cost components to keep your system running at its best, even after your warranty has expired.
Our warranty also includes Remote Desktop Support, which can help us diagnose and potentially resolve many non-hardware issues remotely, without needing to ship your PC back to us. (Please note that your PC must be able to power on for this service to be available.)
Please note: Our 1-year warranty is non-transferable and valid only for the original purchaser.
WHAT'S NOT COVERED UNDER WARRANTY
- Damage caused by misuse, abuse, neglect, or improper installation of the product.
- Normal wear and tear, cosmetic damage, or scratches.
- Damage resulting from accidents, natural disasters, or unauthorized modifications.
- Software issues, including viruses, malware, or operating system errors.
The Shop reserves the right to deny warranty claims that do not meet the specified criteria
ITEMS BEING RETURNED (UNWANTED)
You have 14 days from the date of receiving your goods to initiate a return for unwanted items. While return shipping costs are the buyer’s responsibility, our team will issue you an RMA (Return Merchandise Authorisation) number, which remains valid for an additional 14 days.
If you experience any challenges or delays that prevent you from completing the return within this timeframe, please reach out to our team.
We aim to ensure a smooth and flexible returns process, so please don’t hesitate to contact us if you need support.
Packaging:
- Pack the item in its original box with all accessories included.
- Items must be securely packed to prevent damage during transit. If an item is damaged due to improper packaging, it may either be returned to the buyer or result in a deduction from the refund based on the diminished value of the goods.
- The RMA number should be clearly visible on the outer packaging or noted down within the contents of the returned package. Items returned without an RMA number will not be rejected but may face delays during the booking in process.
- Do not write on the product packaging itself. Use an outer box or brown packing paper.
- Only return items specified in the RMA.
Condition:
- Returned items must be in good condition, with the original packaging and all accessories included. Any damage or excessive wear to the item or packaging beyond what is necessary for initial functionality testing may result in a refund deduction based on the reduced value of the goods.
Exclusions:
- Software that has been opened, tampered with, or altered is not eligible for return as an unwanted item.
ITEMS BEING RETURNED FAULTY
If your item develops a fault within the first 6 months, we’ll provide a prepaid return label, making the process smooth and cost-free.
For faults occurring within the first 30 days of delivery, you're entitled to a replacement, repair, or full refund—whichever suits you best. Our dedicated Customer Service team will work with you to ensure the ideal resolution tailored to your needs.
For returns beyond the 6-month period, don’t hesitate to contact our team—we’re here to help! Once your item arrives, we’ll deal with the matter in accordance with your legal rights.
For certain items, we may work with the manufacturer on your behalf for warranty repairs or replacements, as this is often the quickest way to resolve any issues. If you're unsure whether this applies to your item, please contact our Customer Service team for guidance. In cases where the manufacturer doesn’t offer this service, we will handle the warranty process directly for you. This recommendation does not affect your statutory rights.
Packaging:
- Pack the item securely in its original box, along with all included accessories. If the original box is unavailable, simply contact our team for guidance on the best way to safely return your item to us.
- Items should be packed securely to prevent damage during transit. If the item is returned with damage due to inadequate packaging, you may be responsible for covering the replacement costs or face a deduction from your refund based on the diminished value of the goods. To ensure a smooth return process, please take care in packaging your items properly.
- The RMA number should be clearly visible on the outer packaging or noted down within the contents of the returned package. Items returned without an RMA number will not be rejected but may face delays during the booking in process.
- Please ensure that you only return items specified in your RMA. Items not purchased from us will not be tested unless you have prior agreement with a member of our Technical Team.
Condition:
- Items returned for a refund must be in good condition and include the original packaging along with all accessories. Please note that items sent for repair may be rejected if they show signs of damage from dirt, water, or debris. Ensuring your items are clean and properly packaged will help facilitate a smoother return process.
Please note that all returned faulty items will be thoroughly tested by our technicians. Refunds will only be issued once the fault has been confirmed. If no fault is found (NFF) and the item falls outside the 14-day return window for unwanted goods, our Repairs team will contact you to arrange redelivery.
CANCELLATION POLICY
You have the right to cancel your order either before dispatch or within 14 days of receiving the goods. To start this process, please access the cancellation form on our website or contact our Customer Service team, who will be happy to provide you with all the necessary guidance to ensure your items are returned safely and promptly.
Please note that if a cancellation request is received after the goods have been dispatched, the item will be treated as an unwanted return and managed in line with our standard returns policy.
Your refund will be processed within 14 days of receiving the returned items, provided all return conditions outlined above have been met.
To cancel your order, please notify us via:
- Email: Include your order number, name, and address for quick processing.
- Phone: Call our Customer Service team for assistance.
DAMAGED/INCORRECT GOODS
- Any incorrect or damaged goods must be reported as soon as possible following delivery to qualify for a refund or replacement at no cost to you.
- Any issues raised well after delivery, our team will still be happy to assist, but our ability to resolve the matter may be limited depending on the time that has passed.
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